Privacy Policy

SKYRISE ("we", "our", "us") is committed to protecting the privacy and confidentiality of our clients and users. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal and business information when you use our managed infrastructure services, website, and related platforms (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect We may collect the following categories of information: 1.1 Client and Account Information: Company name, authorized contact person(s), email addresses, phone numbers, billing information, domain names and configurations. 1.2 Infrastructure Data: Server logs, delivery status data, technical configuration and usage statistics. 1.3 Technical and Log Information: IP addresses, device and browser type, access timestamps, system performance and error logs.

2. How We Use Information We use collected information solely for legitimate business purposes, including: - Provision, management, and maintenance of hosting services. - Customer support and troubleshooting. - Billing and account administration. - Security monitoring and abuse prevention. - Compliance with legal obligations.

3. Data Storage and Security SKYRISE implements industry-standard technical measures to protect data, including secure server infrastructure, access control, and encryption. Despite best efforts, no system can be guaranteed 100% secure.

4. Data Sharing and Disclosure We do not sell, rent, or trade personal data. Information may be disclosed only to trusted providers required to operate the Services, to comply with legal obligations, or to protect the safety of SKYRISE and its clients.

5. Data Retention We retain information only for as long as necessary to provide Services, meet legal requirements, or resolve disputes.

6. Client Responsibilities Clients are responsible for maintaining secure credentials and ensuring lawful use of their accounts. SKYRISE is not liable for breaches resulting from client-side negligence.

7. No Money-Back Guarantee Please note that SKYRISE does not offer a money-back guarantee. We provide a 14-day free trial for Managed Web and Communication services to ensure suitability before commitment. However, due to the high resource allocation and setup complexity, neither a free trial nor a money-back guarantee is feasible for Migration services, VPS, or Dedicated Servers.

8. Contact Information For privacy-related inquiries: legal@skyriseco.com